Tidio Copilot

Included across all Tidio plans, Copilot analyzes past conversation data to generate contextually relevant response recommendations that align with the company's established tone and messaging, helping agents respond faster and more consistently without sacrificing quality or personalization.

Copilot works alongside Tidio's broader customer service ecosystem, which includes the Lyro AI agent an autonomous conversational AI capable of resolving up to 67% of common customer inquiries without human involvement.

While Lyro handles routine, repetitive queries independently, Copilot steps in to assist human agents with the more complex or sensitive conversations that genuinely require a human touch, creating a complementary human-AI collaboration model that maximizes both efficiency and customer satisfaction.

The platform centralizes customer communications from multiple channels into a single agent inbox, integrating website live chat, Facebook Messenger, Instagram, and email into one unified interface.

Copilot's reply suggestions are surfaced within this unified inbox, ensuring that agents have AI assistance regardless of which channel the customer is communicating through. This omnichannel approach eliminates the need for agents to context-switch between multiple platform-specific interfaces.

Tidio Copilot is also available as a standalone Chrome extension, making the AI reply suggestion capability accessible within other helpdesk platforms without requiring a full migration to Tidio.

This portability is particularly useful for businesses already committed to a different primary helpdesk system that want to augment their existing agents with AI assistance. The extension connects Copilot's suggestion engine to the agent's working environment wherever they operate.