Sendbird
A chat and messaging API platform that powers in-app real-time messaging, voice, and video for over 4,000 applications, with AI agent infrastructure built on top of the same communication layer.
Product Demo Video
Distribution Score: 84/100 What is this? ⓘ
What is Sendbird?
Sendbird is a communication API platform that provides real-time messaging, voice, and video infrastructure for applications. Rather than building chat from scratch, product teams integrate Sendbird's API and SDK to add fully featured messaging to their product in days rather than months.
The platform handles delivery, storage, moderation, and scaling, allowing developers to focus on product experience rather than infrastructure. Sendbird powers over 7 billion conversations per month across 4,000 applications including DoorDash, Match Group, Noom, and Yahoo Sports.
The platform targets product and engineering teams building applications where in-app communication is a core feature rather than a support tool.
Marketplace applications where buyers and sellers need to coordinate, healthcare platforms where patients and providers communicate, and social or gaming applications where community interaction drives engagement all rely on chat infrastructure that is too complex to build well in-house.
Sendbird's managed API handles the complexity of real-time delivery, read receipts, push notifications, and message history at scale.
Sendbird introduced its Trust OS in 2026, which adds observability and accountability infrastructure for AI agents built on top of the messaging layer.
As AI agents increasingly handle customer service and sales conversations through chat interfaces, Trust OS provides the logging, auditing, and reliability layer that enterprise deployments require. This positions Sendbird beyond a pure messaging API into AI-native communication infrastructure.
Pricing is based on monthly active users, with a free tier available for up to 1,000 MAU. This makes the platform accessible for early-stage products that want production-grade chat infrastructure without upfront cost.
Learn this stack in Academy
Get implementation playbooks for tools like Sendbird in guided Academy lessons. Start free, then unlock the full library with Learner.
Open Academy →Pricing details on provider page.
SEOGANT Expert Verdict
Sendbird is an AI tool that allows users to create custom AI chatbots for their webpages and applications. This tool aims to enhance user engagement, marketing, sales, and customer support via the use of conversational AI. The chatbots can be created straight from the Sendbird dashboard, without any requirement for coding. Users can also design their own chatbot interface, train the bot using their own data, and test the bot before it goes into production. One of the unique highlights of Sendbird is their multi-functional AI chatbots which can serve various roles across businesses. These include lead generation, shopping assistance, customer service, legal assistance, recruitment, as well as healthcare appointment booking. Additionally, Sendbird provides an extensive range of features for chatbot customization and automation including suggested replies, custom responses, and workflows. The tool also offers analytic resources to track bot engagement, user sentiment and other AI-related activities, which could provide critical customer data to refine services, products, and business strategies. The tool also integrates with Salesforce and supports multi-language options. Alternatives: 88Agents, BabyMealBot, TalkWiz.ai, AccuChats, Site2CRM, Chattitude, Recall
Distribution Score 84/100 based on SEO presence, traffic quality, affiliate program, community size, and churn resistance.
Similar AI Tools
Comments (0)
Sign in to join the discussion.