Ravenna

The platform reimagines traditional ITSM by making Slack the primary interface for both employees submitting tickets and IT teams managing and resolving them. This native Slack architecture means teams can manage the full support lifecycle without leaving the communication tool they already use throughout the workday.

The AI automation layer handles routine ticket resolution automatically by answering questions from the organization's knowledge base, resolving common requests without human intervention, and generating new knowledge base articles from resolved tickets.

The automatic KB generation capability means the system improves over time as more tickets are resolved, building a growing repository of answers that the AI can draw on without requiring IT staff to manually author documentation.

Teams using Ravenna report cutting ticket volumes by up to 70 percent through this AI-driven automated resolution.

Custom workflow automation handles common IT processes like employee onboarding, offboarding, and access request management through no-code workflow builders. These workflows can be configured without programming to automate the multi-step approval and provisioning sequences that ITSM teams handle repeatedly.

Service Level Agreement management tracks and enforces response and resolution time commitments, providing the reporting visibility that IT leaders need to demonstrate service quality to stakeholders.

Ravenna's scope extends beyond traditional IT helpdesk to support HR, finance, and operations teams using the same platform and Slack integration.