Jochem

Instead of searching through wikis, documentation portals, or messaging channels to find information, team members simply ask Jochem a question and receive a precise, contextually relevant answer drawn from your company's own knowledge base.

The platform is purpose-built to reduce second-line support volume and accelerate resolution times.

Jochem connects to a wide range of enterprise knowledge sources including Confluence, Notion, SharePoint, and custom documentation repositories. It also integrates with customer support platforms like Zendesk and Intercom, allowing support agents to surface answers without leaving their ticketing environment.

This deep integration strategy ensures Jochem fits into existing workflows rather than requiring employees to adopt yet another standalone application.

One of Jochem's most distinctive capabilities is its active knowledge base improvement loop. When an agent encounters a question that Jochem cannot answer confidently, the platform escalates the query and captures the expert's response.

This new knowledge is then automatically incorporated into the knowledge base, meaning Jochem becomes more capable with every interaction. Over time, the system reduces the volume of escalations as the coverage of its knowledge improves organically.

Jochem handles multilingual queries and conversational follow-up questions, enabling it to serve global teams without language barriers. The platform also provides operational analytics including metrics such as time saved per week, answer accuracy rates, and trending topics that generate the most questions.