DigitalGenius

A unified platform combining conversational, visual and generative AI to fully understand and respond to customer queries, layered on top of deep integrations to your existing tech stack to fully resolve customer service tickets.

Automatically resolve 60+ common ecommerce use cases, such as Where Is My Order, Returns, Refunds, Warranty Checks, Order Amends, damaged items and many more, across email, chat, social, voice and more.

Using automation to resolve, and not simply deflect customer contacts, retailers can improve their customer experience. With integrations to Zendesk, Gorgias, Dixa, Gladly, Kustomer, Freshdesk and many more.

Used by major retailers like Reebok, Olipop, AllSaints, air up, Rapha, On, Honeylove, BestSecret, Camper and Clarins, we can transform your customer service.

"In no time at all we were automating 40% of our contacts, with a resolution rate of 90% while hitting our CSAT goal of 95%" - Beauty Pie "DigitalGenius has given us back control over our inbox reducing our customer wait time by 93%." - On "The results have been amazing, and we have seen an ROI of over 600% since deploying the platform." - air up Fewer tickets for your agents to handle.

Faster first response times. Quicker ticket resolution times. Lower cost-per-ticket. Happier agents. Happier customers. Show more

DigitalGenius is purpose-built for e-commerce customer service at scale, integrating deeply with the tools and workflows that online retail operations already use order management systems, shipping carriers, return portals, CRM platforms, and product catalogs so that the AI concierge can take real action rather than just responding with information.