Dialpad

Unlike traditional phone systems that treat AI as a post-call analytics add-on, Dialpad integrates AI into the call in real time, providing live transcription, action item detection, and coaching cues during conversations rather than only in retrospect.

The platform serves customer service teams, sales organizations, and distributed businesses that need unified communications with AI assistance built in from the start.

A support agent using Dialpad sees a live transcript of the customer conversation, receives suggested responses, and gets sentiment alerts if a call is heading negative, all within the same interface they use to handle the call.

A sales manager can monitor live calls for coaching purposes and see aggregate sentiment trends across the team without reviewing recordings manually.

Compared to RingCentral and Zoom Phone, the two most widely deployed business VoIP platforms, Dialpad differentiates on AI depth rather than ecosystem breadth. RingCentral and Zoom Phone have extensive integration marketplaces and enterprise scalability, but their AI features are more basic.

Dialpad's AI layer, called DialpadGPT, is trained on its own dataset of billions of business conversations, making it better calibrated for business call contexts than general-purpose AI applied to transcription.

Dialpad pricing starts at $15 per user per month for the Standard plan, which includes unlimited calling, SMS, and basic AI features. The Pro plan at $25 per user per month adds analytics, advanced integrations, and more AI capabilities. The Enterprise plan with custom pricing serves large contact center deployments.