Chatforce

Rather than requiring employees to context-switch to separate AI applications, ChatForce brings AI capability into the collaboration tools already used for the majority of daily work, making AI assistance accessible without changing established work patterns.

Agents are specialized by function: a knowledge agent answers questions using company documentation, a project agent tracks tasks and deadlines, a meeting agent handles scheduling and recap generation.

The platform's integration layer connects to enterprise systems (CRMs, project management tools, HRIS, ticketing systems, document management) to give AI agents access to the context needed for genuinely useful assistance.

A support agent can check a customer's account status, recent interactions, and open tickets to answer representative questions rather than providing generic responses that still require manual lookup.

A sales agent can pull deal information from the CRM, draft follow-up emails, and update opportunity stages directly from chat commands without requiring representatives to switch between messaging and CRM interfaces.

Enterprise organizations that have standardized on Microsoft Teams or Slack as their primary communication infrastructure and want to embed AI assistance without deploying separate AI applications, IT and operations teams automating common service desk interactions through conversational AI, and sales and customer success organizations seeking to reduce tool-switching friction in fast-paced communication environments use ChatForce to make AI assistance pervasive rather than siloed.

The platform's deployment model treats AI as ambient infrastructure available wherever team communication happens rather than a destination application requiring deliberate navigation.